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No, they assumed he was an impostor, asked for ID then insisted his account matched the name on the ID.

Whoever did that clearly didn't realize he was famous and typically went by a different name - they just wanted his account to match the ID he sent in.

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True. I think that is what happened but insisting someone go by there firstname instead of their middle name is going a bit overboard.

They probably only insisted because they assumed it was an impostor who happened to have the same middle name as the famous author.

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