I once was shipped a _very expensive_ server motherboard from Amazon by mistake when trying to buy something cheaper. The customer service agent (Indian non native speaker) failed to understand that Amazon didn’t ship the correct item, and refused the return. I spoke to another agent and they thanked me and I got the correct item exchanged.

I previously posted about this on HN and one of the responses was “who cares? Az makes $100k/min”

You know what? It matters. Doing the right thing fucking matters. Have some integrity, don’t take what isn’t yours, give back what was a mistake. Don’t fall into the trap of relativism.

You don’t know the whole story either... I’d like to think by returning that item I saved someone from getting fired; or a saved a small low margin retailer from losing their shirt. I’ll never know, but at the end of the day I can sleep with a clean conscience.