Kaspersky blames misconfiguration after customers receive “dear and lovely”email

Really looks like some noob dev messed things up like testing things in prod by accident ("misconfiguration").

Sounds like a [common?] Chinese misunderstanding of how English works to me. I've had emails from a few Chinese companies I bought from on Amazon, where they addressed me as "Hello Dear".

I assume they think "Dear" can be used in the same way as "Sir" or "Madam" when you don't know the addressee's name.