Tesla currently provides Comcast levels of customer support
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Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more).
However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it.
It’s way too much like a cult.
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Perhaps there is a opportunity in creating a 12-step program / detox.
I'm sticking with my 6 year old car. It goes where and when I want it to. No smart ass computer on wheels that thinks it knows better than me.
Dealers can exert far more pressure on a manufacture to fix things than an individual owner.
Owners with a bad dealership experience can go to a competitor within the same brand.
Manufacturers hate stepping in between dealer and customer disputes, but it is a possibility.
I think direct sales can be superior, but Tesla is proof that it is not inherently better.
I had a brand new car break down after about a month, I was in the shop getting essentially a tear down in about 48 hours, the dealer covered my repair and rental, and I was back in my car in about a week.
Are direct sales still superior? I think you're right, we need someone to go to, after-sales is too critical for the consumer, and I think Tesla treats it like SaaS, which... maybe it really is lol
I want a car I own.
A Tesla-style model, I paid for a car which, in any real sense, Tesla owns and lets me use.
https://www.reddit.com/r/EnoughMuskSpam/comments/99sbwa/form...
You want to do this even if the installation is for a residence. The guy who hooks up your modem DGAF, and the tech support people are both better informed and more inclined to believe you when you tell them that yes, in fact, you did check to make sure the router was plugged in, and yes, in fact, you did try restarting it after leaving it powered off long enough for the capacitors to discharge.
The people at those offices seemed to be better informed and more capable and given more power than the people on phone support.
When I had Comcast for internet, cable TV, and phone I'd go to their nearest office every time my current contract was expiring and my rates were about to go way up. I'd tell them what channels and internet speed I actually wanted/needed, and tell them I didn't really want to pay more than I was currently paying.
They would always find some new bundle that would cover what I wanted and with the discount for a new one or two year contract be the same or cheaper than what I had. Sometimes the new bundle would have things I didn't need, such as adding their security service. I had that for two years and never once armed it--but it saved my about 20% for that two years. The only thing I actually ever used in the security system was the camera. I'd long wanted some way to remotely check my home temperature from work, and so I pointed the Comcast camera at a thermometer. :-)
Why does this person not go to one of their service centers and talks to someone in person? I've done it and the staff were super helpful.
I've owned multiple brand new Toyota's and have never had an issue that needed fixing under warranty in the first place, let alone a failure to fix it.
It's been pretty obvious for a while to a casual observer of incoming government regulations (at least, in the EU) that ICE car production will literally be banned very soon. I'm sure the companies that form the backbone of the economy of a major country in the EU have had even more notice. In fact, I suspect they will do very well out of this transition.
Reliability is largely a function of design and engineering choices.
If Tesla were to make an ICE car none would function the year out because their manufacturing quality is horrendous.
Reliability and simplicity goes hand in hand, but it doesn't make the simple thing immune to failure if the quality is crap.
It's possible to make perfectly reliable software, and an unreliable screwdriver.
>Reliability and simplicity goes hand in hand
True, but modern EVs are only simple in concept. In practice, they rely on the precise operation of legions of components with nm-sized features, that are bumped and shaken continuously throughout the vehicle's life.