I once bought a roomba on Amazon a year or so ago, because they had a solid discount, and it was delivered to my apt building. The box was left against the wall across from the mail lockers and right in the view of a security camera. I already had 3 boxes in my hands that I just pulled from the locker on my way to the apt, and saw the sealed box with the roomba. It was just an amazon carbdoard box with the actual roomba box inside, no markings saying what item it was (i pushed it slightly to gauge the weight, and it was indeed roomba, pretty heavy). I thought "hm, that's fine, i will just pick it up in the morning on my way to work". Done that plenty of times before, and the area is behind a secure keyfob entry+camera.

I go to pick it up next morning, the amazon cardboard box is unsealed, gaping open, and is empty. Asked the leasing office to check the camera records, they told me "no can do without a police report, and we will show it to them, not you". Given the current police situation in Seattle, it was a dead route. They were willing to take the report, but said that realistically they wont get to looking into it anytime soon if ever, too much backlog. Which sorta checks out, given how they don't even look into burglaries or car break-ins half the time.

Being mentally prepared to just eat the losses at that point, I contacted amazon and honestly explained the entire situation. The only thing I requested from them is to not use that shipping carrier for my deliveries anymore, because they tend to be lazy and not put deliveries actually inside the lockers (like they are supposed to). While they agreed it wasn't their fault, they ended up offering me a choice between a refund or sending me another roomba at no extra charge with another shipping carrier. I was neither asking for this nor expecting that (even if i were to ask).