That is IBM Global Services, which is basically the same as Accenture, Cap Gemini, Wipro etc, IT outsourcing/offshoring. It's about half of IBM, by revenue.
I think the business model outlined above is correct in the global strategy sense, even if you looking at a few pie graphs makes you think otherwise.
If they are tech-agnostic then they aren't in the hardware/software business, which was my original point. They are in the hardware/software business because it helps them take your money for the wetware side.
Like any lab looking at fundamental science, it's hard to judge how much of that activity leads to profit. Some research groups do also make/sell products that are cutting edge, though, on a consulting basis. E.g. the storage group in Almaden makes insanely large custom storage systems for very big - often federal govt - clients.