> I found working with Google people impossible, which includes on the account side. They are rude and unhelpful.

I ran a business on GCP and paid for the $150/month support option. I was honestly pretty amazed at how good the support was (like, multiple google engineers stepping through my code line by line to find the root cause of an issue). For $150 a month (and only a few thousand a month total GCP spend) this seemed like a really good deal and included 24/7 4-hour response times.

This was at least five years ago however - no idea if they still offer this plan today.