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I have no idea about New Zealand’s government but surely you have a court system where someone can seek legal recourse. Suing in this context means taking the government to court.

How does NZ solve civil matters?

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We do, although you can't sue for personal injury due to ACC[1].

[1] https://en.wikipedia.org/wiki/Accident_Compensation_Corporat...

For smaller (less than NZ$30,000) civil matters we have the Disputes Tribunal[1].

[1] https://en.wikipedia.org/wiki/Disputes_Tribunal

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