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Comment by aliqot | Hacker News Reader

I appreciate the response, however it is quite vague, and I'm not any closer to a conclusion than when I asked. Would a yes/no type of question get a more straight forward answer?

Have you had a user get swapped, yes or no?

Guarantee is a word that has weight to it, I'm not seeing anything substantiating a guarantee other than the claim. I'm trying to understand the spirit of its use in this context by asking this.

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For a mobile carrier to prevent sim swapping assuming they themselves have good enough security policies, is trivial. Most people get sim swapped bc an insider rep sends a request to a local store, or a local store doesn't do their due diligence, or even more likely, that everyone involved is incompetent, overworked, and doesn't care.

The real service being sold here is the idea that in exchange for a premium, a company will train employees correctly and enforce strong security policies. which would be skipped by a normal telco because they want as much profit as possible off the top of your 30$ a month.

Yeah and that's exactly what we do. We do have enterprise and gov offering with advanced protection but general public isn't the right candidate for that .

No since inception, we had ZERO clients SIM swapped or ported out without authorization. We've a $5M Insurance policy just if incase but luckily never had to use it

Have you prevented any sim swap attempts?

At least few dozen and multiple cases where legal notices were sent to claim ownership of the numbers by 3rd parties such as spouses or hostile take over of exotic numbers

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