> imprecisely stating their desire to speak to a person who would agree with their view of the facts and swiftly enact the resolution that they prefer.

Wow, one reply in and we're already seeing open contempt for this type of troublesome customer. What nerve, expecting a payment processor to promptly process payments and make funds accessible to the account holder.

This reply is going to look monumentally bad if the customer ends up being right about how they were treated.