> The sad thing is that individual landlords are among the most responsive to tenant needs,

This is extremely dependent on a lot of factors. When you are an upper-middle class tech worker renting a luxury condo, your landlord will absolutely be responsive and helpful. I've been in those condos and they're great.

But I wasn't always able to afford to live in nice condos. When I lived in a cheap ground-floor unit and my bathroom started spewing feces out of the toilet and bathtub because the building's main sewer line was clogged due to the individual landlord fucking up a DIY fix, my individual landlord decided to ignore my calls because I was being annoying, and then I had to fight them through my local tenancy dispute board to reclaim the money I spent on hiring a plumber over a holiday weekend.

So yeah... it depends.