That sucks. Got a link by chance?

That's definitely not a standard practice, but I can see how that would happen by mistake (e.g. forget to remove FSD from the spec sheet) and then be difficult to get fixed. It's near-impossible to reach the right human at Tesla, so when things fall through the cracks, it's a nightmare. I suspect that's the issue OP is quoting, too -- there's likely a reasonable person at Tesla who can and would help if they knew about this story.