Hacker News Reader

Comment by landryraccoon | Hacker News Reader

I think the main issue as a consumer is, do I trust Tesla to try to provide me with the best experience? Or are they going to squeeze me and hit me with "aha, gotcha! you should have read the fine print!" every time there's an issue?

As a consumer, it's extremely expensive to remain well informed. I want to purchase from brands where I feel that the company wants me to be happy, ESPECIALLY with such a premium brand as Tesla. I certainly don't want to need a lawyer on hand to figure out if I'm going to buy a lemon or not.

If Tesla makes an error, it should be resolved in the Customer's favor, period. Why would anyone buy a Premium (read: highly expensive) product if they know the company is going to try to hit them with monkeys-paw customer service terms?

View on HN

Then stick to buying Hondas and BMWs. There is a great ad about a farmer bringing in his 100 year-old Porsche tractor to a current Porsche car dealer for service. That is true to life. Those who want a multi-decade relationship with a manufacturer don't buy from the likes of Tesla. They have not yet earned access to that customer base. Ask Tesla to fix your classic Tesla from decades past and they would probably laugh in your face.

https://youtu.be/R8-9oIq1hxw

Note how the dealer shows the customer the new part before it is installed. Note how the customer doesn't hand over the keys until fully knowing what is going to be done. Note that this old customer then decided to double down by buying a new car from the company fixing his tractor. Tesla has no respect for such concepts.

> BMW

https://news.ycombinator.com/item?id=32224378 https://news.ycombinator.com/item?id=32219870

> Then stick to buying Hondas and BMWs...

> Tesla has no respect for such concepts.

Agreed. But it doesn't help that consumers have accepted faux-trust (i.e., marketing) for real Trust.

The key to real Trust is simple: It's earn. It can't be ordered. Demanded. Come from nothing. Be bought. Etc.

The irony here is, trust for Tesla is based on trust for other like (read: premium) auto brands. But in the end, it hasn't been earned. And it shows.

Premium brand? Tesla build quality is right up there with a 1940s hand built one-off car from any of the manufacturers of the time (no down-voters, I'm not exaggerating).

Shit doesn't line up so they push on it real hard while the glue dries.

As a 2021 Model 3 owner who is mechanically inclined, this resonates :(

Reply on news.ycombinator.com