Considering that many banks are doing this sort of service to protect you against data breaches, I can't see how this is actually an appropriate policy.
The solution is to use multiple clouds. Switching from one SPOF to another doesn’t help.
With AWS I know I can always get someone on the phone who can, or if they can't they will find someone who can, explain any billing or technical question.
I don't know your situation but unlike any of the Google stories, you found out that you needed to submit a document and then you gained access? Google refuse to tell people what the problem even is.
Some comments in here imply that, but there is no evidence anywhere other than randoms on the internet. There isn't even any implication from those people that changing card providers at this point would resolve this.
> The paperwork I had to submit
Who told you to submit paperwork? It already sounds like you had a terrible but better experience.
How can you run your ads through AWS? Or a better question, what other ad networks that are comparable to what Google offers are there? Because to me it seems almost like a monopoly in regards to how impactful Google's services are - sadly they aren't regulated as such.
Surely they should be able to see that OP is an actual customer and not some sort of scammer.
Unless these are actually all astroturfing stories by Microsoft and Amazon, I will stick to the companies who will actually speak to me if I have problems. They have internal communications, so my support ticket will actually reach other teams, and even working in a start up I can get conversations with finance and technical employees to get problems solved.
Google can have the advertising dollars since they are the 80 ton gorilla, but I can't see how anyone can trust them with anything critical to the running of your business.
Well that's my point - you might end up in a situation where you cannot use them for advertising and where you won't have many viable alternatives.
And it seems like Google will just get away with automation like that, either due to manual support just not being possible at that scale, or for other reasoning of theirs, without mechanisms in place for you to bypass the automation and actually get a solution for your problem, unless you operate at a certain scale.
Edit: closest alternatives that I found:
- Microsoft Advertising: https://about.ads.microsoft.com/en-us/get-started/sign-up-with-microsoft-advertising
- Amazon Ads: https://advertising.amazon.com/
- Facebook Ads: https://www.facebook.com/business/ads
- LinkedIn Ads: https://business.linkedin.com/marketing-solutions/ads
- Instagram Ads: https://business.instagram.com/advertising