Any company with revenue greater than a certain amount, like a billion a year, or even way less, should fall into some category of public regulation that sets certain standards for consumer support.
A billion in topline revenue should do the trick. Once you hit that level you have to provide individualized human support. You're allowed to charge money for the support but it has to be available to anyone willing to pay at least a modest fee to communicate with a real person.
If you don't like it fuck you, you have a billion dollars get the fuck over it.
If a lonesome Pizza Hut franchise can afford to give me customer support, then so can Google, no questions asked. Yet you'll still find people white-knighting for them.
It is absurd that it is impossible to speak to a human at Google unless you have a loud enough platform. Amazon is similar too in many cases. As an Amazon seller the robot once decided that the price for an item on sale wasn’t correct. I told the robot it was in fact correct. The customer support person who I was able to reach after an incredible runaround told me through text only communication that the solution was to change the price either higher or lower. There was no way they could manually verify it. The robot had decided. In the end it took multiple guesses of adjusting the price to figure out what the Amazon robot would accept. This is beyond stupid.