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OVH's support is not so much terrible as largely non-existent. However, they have been rather generous with free credits and I've never had a billing issue with them despite having used their various services for 13 years across at least three entities.

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I actually have had really good support from them. Used to have a few servers with them which were getting DDoSed all the time.

Their free support was good, but we decided to pay for the ~60usd a month premium support and we even had some video calls with one of their engineers who worked with us to help mitigate the issues.

Yes, support is abysmal, but they are good at refunding and fixing billing issues.

Based on the OP, I'd say this is false.

Yes you're right, I meant in my own experience.

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