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Comment by bambax | Hacker News Reader

> They were doing everything they could for the host.

For some reason AirBnb is very protective of their hosts. I had a bad experience a few months ago with a so-called "Superhost" where the property didn't match the description or the reviews. After my stay I left a negative review (my first ever; always left very nice reviews before then).

Well... AirBnB simply removed the review, for completely bogus and irrelevant reasons.

Made me extremely suspicious of any listing; it will probably be a long time before I book again.

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>For some reason Airbnb is very protective of their hosts

The host is Airbnb's customer, listings are non-exclusive (e.g. VRBO), and switching costs for hosts are low. The hosts bring an extraordinarily valuable asset (real estate) and without the hosts, Airbnb has no business.

You are the hosts' customer. You might argue that without the renter, there is no business, but that's true irrespective of the platform. Those hosts will list somewhere and get renters, as long as there's a market.

Presumably, bad hosts (not Airbnb) would take the hit of offering a poor experience over time, and better hosts would prevail. So, Airbnb's goal is to stay out of that fray and keep as many hosts as possible on their platform in order to capture as much revenue as possible from the good hosts, as well as any revenue available from hosts on the descent.

Yes, that's probably right. But they are slowly (or not so slowly) destroying their brand for short-term gains. It doesn't sound clever, or sustainable.

>destroying their brand for short-term gains

Oh yeah, quite possibly.

One solution might be for all listing platforms to outsource reviews to the same third-party, and get out of the business of moderating reviews. It's really a conflict of interest, so this would eliminate the pressure and incentive to whitewash.

Without the hosts, AirBnB has nothing to offer.

There's always another fool who has yet to be burned bad enough ready to roll the AirBnB dice. Guest churn is expected. But no hosts in an area means AirBnB has nothing to offer in the area.

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