Zendesk is one of those… what’s better? Products… used many over the years and while I don’t like zendesk i can’t think of anything better.
There’s most likely is better but donno what is.
There’s most likely is better but donno what is.
My use case is pretty low volume so I could probably have succeeded with anything but it's been sophisticated and fast and easy to use so far.
However RT is really just a request tracker and doesn’t do some of the fancier pseudo PM stuff zen desk does. That’s a plus in my book since when I’m tracking tickets I don’t want a JIRA clone but worse.
Also it’s worth noting I haven’t used it in 10 years so it might have changed substantially since then.