Share: Incident: TM402718, impacted service: Microsoft Teams, impacted feature: TeamsComponents, current status is: Service degradation
We're rerouting Microsoft Teams traffic to an alternate region in an effort to provide some relief and potentially restore some functionality to the service.
This quick update is designed to give the latest information on this issue.
This quick update is designed to give the latest information on this issue.
Published Time: 7/20/2022 10:11:49 PM
Title: Users can't access Microsoft Teams
User Impact: Users may be unable to access Microsoft Teams.
More info: Reported impact scenarios include, but may not be limited to, the inability to access to the service, initiate messaging, calling, and meetings.
The desktop app may sign in successfully, though all functionalities may be down, and users may see the following message: “We ran into a problem. Reconnecting…” Users leveraging the web client may see a message stating “Operation failed with unexpected error.”
Current status: Our investigation has determined that a recent deployment contained a broken connection to an internal storage service. We’re working to direct traffic to a healthy service to remediate the impact to Teams. In parallel, we’re exploring other options to mitigate impact as quickly as possible.
Scope of impact: This issue may potentially affect any user attempting to utilize the Microsoft Teams service.
Next update by: Thursday, July 21, 2022, at 4:00 AM UTC
Published Time: 7/20/2022 9:05:26 PM
Title: Users can't access Microsoft Teams
User Impact: Users may be unable to access Microsoft Teams.
More info: Reported impact scenarios include, but may not be limited to, access to the service, messaging, calling, and meetings.
The desktop app may sign in successfully, though all functionalities may be down and users may see a “We ran into a problem. Reconnecting…” message. Users leveraging the web client may see a message stating “Operation failed with unexpected error.”.
Current status: We've received reports that users are experiencing issues with the Microsoft Teams service. We're analyzing service telemetry to help identify the source of the issue and determine our next steps to restoring the service.
Scope of impact: This issue may potentially affect any user attempting to utilize the Microsoft Teams service.
Next update by: Thursday, July 21, 2022, at 3:00 AM UTC
Published Time: 7/20/2022 8:31:01 PM
Title: Possible delays or problems when accessing Microsoft Teams
User impact: Some customers have reported issues with accessing the service, or using features in Microsoft Teams.
Current status: We’re looking into your reported issue and checking for impact to your organization. We'll provide an update within one hour.