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During the last two years, my family has ordered 46 times from them, and - other than three instances - the order has been perfectly executed. For those three, we contacted Chipotle, and we got an apology and partial credit.

Conclusions:

* My family eats too much Chipotle.

* YMMV. Apparently, the branch we order from is run by a manager that cares about accuracy for online orders. That clearly isn't true across the board.

* Chipotle probably knows this, which is why they're generous with credits.

All chipotle dishes are based on same ingredients, just in different form factors. In other, rather gross, words, your stomach has no idea whether you ate 3 soft tacos or one burrito from Chipotle.

Meh, once we actually get the food it's fine. I think they forgot chips once or twice, which easily checked and corrected. This is across all three stores mentioned. Obviously YMMV.

If only they could reattach their estimated "order ready" times to reality...