It's a shame because I occasionally need something with that functionality and would otherwise have happily renewed when I need it.
Both subreddits are full of users helping grandma only to get banned for commercial use, for example.
I gave RustDesk (FOSS) a try and it was nice but slow and I don’t currently have the time or resources to self host near me to see if that makes a difference.
There is a need in this space for a good home use Remote Desktop that’s easy to use and if touted as free for non-commercial use, doesn’t end up banning you later without hard evidence (or just limit free users to 1 session, etc).
Right now they all seem to be chasing medium/large/enterprise money which makes sense I suppose due to the current state of remote work.
Same with Apple offering an awesome PDF manipulating program with Preview and print to PDF, and Microsoft taking many more years to come up with just print to PDF.
I really wish there was a way to set up an RDP gateway without Microsoft server or other complicated setups. There's an open source project rdpgw[0] that provides an RDP gateway, however it requires the use of docker, a web server, and other software. It's not suitable for small use cases like mine (once a month or so, I need to start wsl while away from home, or restart BubbleUPnP service). VPNs and docker add quite a bit of overhead to a system that's already running close to capacity.
The big advantage TeamViewer and AnyDesk offers is the ease of installation for non-technical users.
Besides, that article is outdated. As far as I can tell, every complaint has been fixed.
Windows Store adds one extra step(either a complicated link or search in store)
Yes it is a trivial step for most users but those needing the help most will struggle.
https://apps.microsoft.com/store/detail/quick-assist is not exactly shining with positive reviews.
That said I will evaluate QuickAssist and see if it actually meets my needs.
Not even styled, it's just a HTTP 400 page with some cookies and that message. No HTML.
Yay Microsoft...
The actual link is https://apps.microsoft.com/store/detail/quick-assist/9P7BP5V...
That is about as easy for grandma as 0118 999 881 99 9119 7253 phone number..
Or because:
- you don't know it exists
- you don't know what version of Windows someone is on, and figuring that out is painful
- they can't figure out the Microsoft Store to install it (since apparently it's moved to the Store now)
- or because you don't have a Windows machine to connect from.
My AD use was three home computers to either view them (LAN) or to assist my parents with various questions occasionally. Never any server OS used or on the network. No domain controllers, no email servers, heck at the time I didn’t even have any Linux or BSD machines.. physical or virtual. It was baffling and forever soured my view of AD.
Personally I've been very happy with AnyDesk after migrating 3 years ago from Teamviewer. Seems a bit more performant too.
I've had no commercial nagging from AnyDesk despite using it on about 20 computers. (15 of my own + tech support for friends and family)
TeamViewer got nasty quite quickly.
RDP is nice when it is available but surprisingly less performant on more intensive graphics.
There are a variety of open source VNC solutions but they suffer from the lack of firewall punch through and setup issues.
I agree given the two options I’d choose and recommend AnyDesk first.
Over a 50/50 commercial wireless link RDP over wireguard was best for most users that I had test. AD/TV a close second and VNC was so perceptually laggy that it was a no go from the start.
Of course FTC is going after apple for their ‘terrible’ App Store policies