Customer want honesty from a company / service and good customer support. They want to be able to reach the contact they talked with before again, at the same name / extension. I don't think they generally care very much if the name they're given is the operator's legal name, so long as there is a consistent response from the pseudonym.
Especially if you have an easy to Google name (you're not "John Smith"), using a pseudonym for customer support means you can leave your job at the office at the end of the day and not worry about risk to yourself or your family.
The most intriguing part is about the BVI incorporation and the cash withdrawals in Geneva. Do you plan to elaborate on that in a further post? Is it worth the trouble?