I can't help but feel that many aspects of manual low-skill manual labour have seen managment drift along with plasters with some dream that robots that will do it all are just around the corner and soon. Which has lead to just plicating enough and getting away with what they can to tick along the current labour they hope to replace soon. Certainly decades of fruit picking robots been bounced about as if it's how it will all be done very soon. Indeed, been many aspects of that which have fed into this mindset in upper managment. More to the extent that the relationship with the employer and employee has seen the employer view employee's as an assit on a balance sheet along with their anual cost of MS Word. Indeed, may find with the EULA that MS Word is better protected than some employee's. After all if Microsoft increases it's rate, users don't go on strike or have a uninion to say stand up and voice concerns. Some employees do have unions and yet, the media will only jump upon their strikes which are born out of failure of the employee to act and always end with them changing their views to some degree.