I'm hesitant to answer this because a lot of what I'd have to say can't be corroborated except for people who work or worked there. I'll summarize, with the understanding that I left a month after the 2020 election (I gave my notice in October 2020 and stayed on to get the organization through potential security issues around the election).

- A culture of internal anti-Blackness. During the uprising of 2020, staff and volunteers wanted the leadership team to address real issues with race inside the organization. As a member of the leadership team at the Director level, I pushed for many of the staff-led changes, but most of the team wanted to just talk about things instead of implementing policies.

- I had a bug in some software I wrote - applications for a service were supposed to be distributed based on race. A few more white people than they wanted got through. I fixed the bug immediately (it was a concurrency issue), explained it, and was met with absolute hostility - shouted at in meetings, labeled a white supremacist and removed from leadership. A plan was developed to have mediation, but after months nothing happened.

- From what I understand, they have basically gotten rid of their QA program that would review calls to make sure operators are properly trained and handling calls appropriately.

- A former staff member went missing during a mental health crisis. They said they were going to provide FMLA but fired her instead, leaving her partner and children without any financial support.

- Piss-poor answer rate. After they fired their Hotline Program Director last year, basically no one stepped up to run the hotline. Folks I've heard from have reported that many volunteers (the backbone of the hotline department) left, new volunteers weren't being processed properly.