Papertrail used to be awesome, until the SW acquisition. I've been very happy with LogDNA/Mezmo as a replacement (no affiliation, just a happy customer!).
Been using logdna for a while now and only wished I started using it sooner. My only complaint is lack of mobile ux/ui
Could you expand on why it’s no longer awesome? I’ve only used papertrail in Heroku, until recently on a new project. It seems the same as before, but I’m haven’t needed to use it heavily yet.