Hacker News Reader

Comment by pyrolistical | Hacker News Reader

Seems like all restaurants should charge an extra fee to delivery services they didn’t sign up for. If the policy for the driver is just to pay whatever then there is no crime here.

Restaurants use this extra fee to compensate for the bad reviews.

If the policy changes for the driver then a customer is screwed over with a canceled order, guess who gets the blame? The delivery service!

View on HN

Name mismatch fee.

For carry out orders, there is an additional $5 surcharge added. This is in place to cover issues arising from stolen orders and poor 3rd party delivery experiences. Display your ID matching the name on the order to receive a refund of the fee.

So I gotta pay extra if my wife orders Thai but I'm the one that picks it up?

Only if your wife can't remember your name when she makes the order.

Yeah plans never change, right?

The suggestion was made because the delivery service hasn't allocated a driver at the point of the order. It's plausible that someone ordering directly would be in the same position - either you or your partner might eventually go pick it up, or one of a group of friends, etc.

Showing ID to get food sounds a bit dystopian.

Hmm, to me it sounds pretty reasonable. Or some sort of order code...

I’d have no problem with a code to use as lightweight auth (mostly just protection against mixing up orders).

I don’t have any interest in giving my address, date of birth, and other information from my ID to pick up a food order.

I think it'd be nice -- minimize the chances that my order will be swapped with somebody else's.

Why would I want the restaurant to mistakenly give my order to someone else? And what is dystopian about a business wanting to ensure the correct customer gets their order?

Some marginalised groups struggle to get ID.

That problem is not within the scope of operating a food service business.

That’s not how that works, the problem of getting marginalized people ID cards isn’t solvable by someone in food service. The problem of selling food to your customers in a manner that doesn’t require government ID is.

Like it just requires a little empathy and two seconds of creativity to come up with some other ways you could, depending on what they have, check that it’s their order — they could show their phone, any credit card with their name since they paid with an app, specific details about the order, approximately when they sent it in.

The restaurant could, or could not. It is certainly not "dystopian" though for a restauranteur to decide to save time and streamline by simply requiring verification that the person picking up the food is the person who paid for the food.

An EBT card often has one's name on it. Or a credit card. Or maybe a frequent customer card from the store itself.

There are many options to provide sufficient identification. The goal would be to have something that disconnects the person who is getting the food from the 3rd party delivery and allows the restaurant to charge the 3rd party delivery an additional premium.

Sure, but I am not sure how it relates to my statement disputing that a business verifying the recipient of products/services is the payer is dystopian.

Having had someone pick up my pizza order and a sub order in the past (be it an innocent mistake of a similar looking order or someone stealing my order), I don't exactly consider this dystopian to verify that the pickup order is the same as the person who placed the order.

It puts some addition friction and costs on 3rd party companies doing deliveries that the restaurant doesn't have a partnership with.

Imagine an app where we can bring the identifying people _to you_.

Doordash is such a waste of money that I'm not very worried about the overlap.

Which groups were you thinking of?

It is one of the common problems/approaches to disenfranchisement - make it hard to get a government issued ID.

Getting a photo ID so you can vote is easy. Unless you’re poor, black, Latino or elderly. https://www.washingtonpost.com/politics/courts_law/getting-a...

Such as?

You're showing ID to get a refund, not to get food.

Wouldn’t the delivery service just use the driver’s name when placing the order?

The driver isn't known when the order is sent in.

From https://thecollegeinvestor.com/20374/doordash-review/

> DoorDash is a food order delivery service. Customers place an order at one of dozens of restaurants, and then they agree to a delivery fee and tip. The app then pushes orders to “Dashers” who are logged into the app.

> Once you accept an order, you drive to the restaurant, place the order, bring the order back to your car and deliver it to the customer.

Reply on news.ycombinator.com