If I tried really hard to devil's advocate that position:

"If my boss can't start this 90 min Zoom call that could be an email because his headset is broken, that is some sweet blessed relief from this drudgery."

Don't exclude the middle. Those people probably think it doesn't decrease productivity and morale, because those are already garbage regardless of what IT does.

These are probably the people who work in IT, who love to fix things and solve problems. Their workplace productivity and morale may be enhanced by the inevitable IT problems that befall others.

The 5% are IT managers with no technical knowledge who don't know how to use a computer.

People lie on polls. A lot.

They probably just thought that answer was funny.

They are the accountants that do not want to go back to the green ledgers.

It’s the Lizardman Constant

https://slatestarcodex.com/2013/04/12/noisy-poll-results-and...