95% of employees say problems cause problems? Do the remaining 5% enjoy dealing with IT issues? Seems like a rather useless survey.
This means that too many people are going through hurdles with IT, not that problems cause problems. It shows that companies need to streamline and improve their IT processes so that fewer employees are impacted.
We're in agreement what exactly was the purpose of the survey...
See: https://slatestarcodex.com/2013/04/12/noisy-poll-results-and...