I've had a few managers/execs that must have read this book and taken it to heart.

I've found ignoring the zero effort message to be moderately effective. Not ignore the work... like actually go deal with the incident or whatever. I just avoid feeding into the loop of it. Some time later I'll casually let them know how it went.

Sometimes they're persistent. If you don't respond quickly they might send another question mark (no joke), or escalate.

When they do escalate I tend to present it as 'Oh yea, we noticed that on the monitoring system and I dealt with that afterwards'.

This could be a complete fabrication, I just don't like to encourage them. Was it you, or the queue?

I worked in a company where the CEO had a rep for one-word email replies. They worked quite well !

Unfortunately, people like us who respond to that sort of thing like a normal human (as opposed to a brainwashed corporate drone who lives in terror of the master's displeasure) tend not to do well in the corporate world.

The trick of corporate survival, as observed in those who can actually hack it, is extreme compartmentalization. They become two people: one who watches the abuse from a distance as if it were happening to someone else, and then a normal self that is functional enough to do the grocery shopping without bursting into tears. The problem is that very few people can sustain this compartmentalization (also known as: dissociation) for more than a few years. It tends to play out badly (memory issues, alexithymia, autoimmunity) in the long term.