I sent Bezos (@jeff anyway) an email a couple of years ago, about the absurdity of using Alexa.com for the analytics tool, while simultaneously having Alexa the wildly successful voice assistant line. Customers looking for the voice assistant go to Alexa.com, whoops; customers go digging for Alexa on Google and end up at Alexa.com, whoops. A particularly dumb thing for a supposedly smart corporation to do. I went step by step through why they were wrong in that approach and what they could be doing with Alexa.com instead, around five paragraphs of text (all respectful).

The clowns at Amazon still have a dead page at Alexa.com. They're slow and they have no idea what they're doing.

Here's what they replied with:

> I'm [insert name here] of Amazon's Tech Support Executive Customer Relations team. Jeff Bezos received your email and I'm responding on his behalf.

> I relayed your feedback to the AWS Relations Team to handle this scenario. You should hear back from them in the next 1-2 business days.

> Thank you again for bringing this to our attention. If you would like additional assistance, please do not hesitate to contact us. We are here to help 24 hours a day, 7 days a week.

> Thank you for your inquiry. Did I solve your problem?

Sure, you solved my problem. I never heard anything from the AWS Relations Team of course.