Posts like these, for me, highlight the class divide. PG thinks "few people" grasp how much effort dang expends, when in reality, a whole class of people working in customer service roles expend roughly the same amount of effort. Sure, dang might be uniquely efficient, but the expenditure of effort is on the same order.

I once witnessed a Delta employee in ATL process a queue of customers, all with issues regarding their seat number. Without knowing too much about the process, it seemed to me that she took everyone's story and fixed the seating arrangement so that everyone would be seated together by group. I was impressed, but she doesn't get any applause for solving (well, approximating) an NP-complete problem, and I doubt she focused on math during her years in education, and certainly she won't think to write a blog focused on "Solving the N-passengers, K-groups problem 30 minutes before boarding time." Most importantly, she could have easily said "not my problem," but didn't.

That is anecdata but it does not stand alone. I regularly witness about 10% of customer service personnel giving it their all to represent their company and keep customers happy. They are the "dangs" of those organizations, and they keep everything running smoothly. So it would seem "few people" is not accurate. Instead it's an huge lower-middle (under)class cohort keeping capitalist dreams alive.