Wait, they accepted to refund a broken, 7 years old product ?
How was this policy not abused to the point of killing the company ?
How was this policy not abused to the point of killing the company ?
I saw this happen first-hand while I was waiting in line to renew my membership. There was a man in front of me in line who from what I overheard of his conversation with the manager was returning something like his 5th tv in a year. The manager gave him his refund and then rescinded his membership and had the man walked out of the store.
If Samsung, etc didn't like it, Costco would drop them as a vendor real fast. So the merchants would eat it. Apparently it got bad enough that they stopped eating it.