Email is still the most robust communication medium. But I have also observed that it has also prevented emoji-only replies which is great.
Yes, you can say "well, your intended recipients shouldn't use mail providers that do that", but in reality that's not our choice.
I've had Google silently swallow emails before, both sending and receiving. It's not fun.
That was just one example, I've seen corporate Exchange systems do the same. Are they not professional?
If one of the biggest email providers on the planet can silently swallow and not deliver emails, then blanket statements saying emails never fail are just wrong. It's important to understand practical failure modes of the systems we use, and not pretend they're more perfect than they are in reality.