For a start, the company is bootstrapped and we have no private investors. The revenue to maintain the platform comes directly from users, and all users are expected to pay if they have the means for this reason. We are accountable only to them and we do not have to find "creative" ways to monetize them (or their work) because they are already footing the bill themselves. Every cent paid by users stays in open source, either supporting the platform or the dozens of projects our engineers maintain or contribute to in the FOSS ecosystem.
We also seek to be as transparent as possible. Our financial reports, monitoring system & alarms, security reporting, operational documentation, backups, and so on, is all publicly available. We have hard data that you can use to understand our platform's sustainability, security, performance, uptime, and more.
And, unlike GitHub (and GitLab), SourceHut is 100% bona-fide free software, mostly AGPL. You can run it on your own servers, and we make it easy to import and export your data, in standard, interoperable formats that you can use to move between instances or even between software stacks, such as GNU Mailman or other solutions. SourceHut is also not an ivory tower -- we elevate our users to peers, and many parts of our system are officially maintained by independent volunteers.
I work really hard for our user's trust and I'm proud to know that I have it. If anyone has questions or concerns, I'm always prepared to listen to them and do what it takes to make sure our users are confident in the platform. FOSS is my life's passion and I am committed to doing it right.