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Forget about competitors ripping you off. It could happen, but probably won't at the start.That was the point I was making. If competition is your concern then the problem is either too simple or your solution doesn't meet the customers requirements.
> If you're building an SaaS for some company/client that needs, it there's almost 0% chance of them ripping you off. A bank that needs some specialized HR software is not going to start making HR software.
Depends on the problem you're solving. Not every problem requires a building a SaaS, for example.
> It's absolutely reasonable that customers have a hard time grasping abstractions. 'Seeing It' is a huge chunk of the story.
I'm sure there are instances where that's true but the problem is if it's hard to grasp then it's harder to sell. This is particularly true when you factor in that spend is usually signed off by non-engineering managers. So if you're building something that is hard to grasp then you better be damn sure that you're solving a problem that is easy to conceptualise as important (like security tooling).
> It's very valid that 'early users' will pull you in a bunch of different directions - many of them are rabbit holes, not generalizable, poorly thought out. They will literally ask for things they don't even actually need. It happens all the time customer XYZ demands some feature, then they don't use it.
Nobody is suggesting you should implement each and every suggestion raised in your market research. However not doing any prior research means you're essentially taking a shot in the dark.
> This is why it usually helps to have faced the problem yourself, you can get to an MVP that has some 'coherence' and then go from there.
It helps but you shouldn't blindly assume your problem is identical to everyone else's. You made an earlier point about early users pulling you in a bunch of different directions, not all of them being well thought out. Well there's nothing stopping you going down your own rabbit hole of poorly thought out assumptions even when you have faced the problem yourself.