I think that's the key point there. They have a history of making some amazing games, and still continue to do so to some extent. But their business practices in recent years have been, quite simply, abysmal. Stuff like not doing refunds at all (unless they're forced to by law), and also them guarding their intellectual property like their lives depend on it even when this is detrimental to their own business model (remember when they took a cut out of YouTubers making videos of their games leading to many just not bothering, and Nintendo losing out on publicity?)
I'm not much of a gamer anymore but I still enjoy playing them from time to time. I just feel like the gaming industry has being getting worse, and worse. Games are so monetized now that some are now borderline (or ought to be considered) gambling. At least there is still some amazing creativity coming from independent development studios.