Now, there's two sides to the second part of this. The following is a tiny bite of the fruit of the Tree of the Knowledge of Good and Evil.
The good is that Amazon has a policy of leniency. So writing them personally and explaining and asking will probably--and for publicly viewable problems I've seen them come through. For me personally too, now I've also entertained a bad impression of them because they sold me some counterfeits, but one of the items I was sure was a counterfeit and which because of this whole crazy thing on the mail and on the phone they ended up forfeiting, turned out to be genuine compared to the genuine item from the maker itself. I could never distinguish the items in any way other than context.
But the ill part, and I considered posing this the other way, ill before good, but in this case it's good before ill, is that they actually have to make a profit at some point. Now they make a lot of profit, but this doesn't change that, the basic thing in business is that it's not just granting, it's charging for what you grant. Both. It's not only about survival, it's also about integrity, because if you never charge you starve, meaning in practice you debase your values until you can eat.
Which brings me back to the main point, which is this: they used real energy they had to really pay for, and real hardware that depreciated, and you got the code wrong. Now Amazon I've heard doesn't have training wheels, you want training wheels. Like if you play with assembly, you can fuck up your computer, that's $2000, and since here you don't know what you're doing, they will tell you to like replace the logic board, do this whole thing, computer repairmen for sure screw people.
Just like riding a bike, you ride with training wheels until you go through the pain of learning to ride for real, and you fall, and you scrape your knees, again and again until you finally ride for real. And you keep falling off your bike indefinitely, just less.