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"which created confusion about which companies Brex would still serve."

Created confusion?? Brex literally sent out an email telling me my account was being closed. But yeah okay, let's call it "confusion". This is a non-admission of guilt.

Don't put it on your customers failure to understand what you mean when this is literally what you sent:

https://twitter.com/watilo/status/1537513616324415492

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hahaha that's brutal

last week: "we've decided to close your account, you have one month to f off"

this week: "We didn’t clearly communicate who qualifies as a Brex customer moving forward, the truth is you're dead weight so f off (you have three weeks)"

edit: lol whoops deadline was aug 16, but i read it as july 16, which made the numbers sound a lot punchier.. still brutal tho

Yeah the fired customers had clarity. The confusion was among all the existing and future customers that Brex wants retain, but who now question whether their business is still supported and for how long.

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