Intelligence is a funny thing. People can be the world’s foremost expert in whatever the heck, don’t matter for my point, and be utterly incompetent in every other area of their life if someone else is picking up for them. Think of career scientists giving humiliating public speeches for the first time since high school (industry conferences notwithstanding). That’s not their specialty and they have no reason to be talented at public speaking if they’re not trained in public relations and speaking. Don’t expect a Googler to be able to tie their shoes, drive a car, navigate public transportation or experience empathy just because they get high scores in leetcode. They’re not dependent skills and assuming they are is a sure sign of insufficient critical thought.
As far as your solution goes, hard pass. Providing support should be required by law. If you run a service that people depend on for any of the requirements of modern life then you should provide real live human support 24/7/365 or be liable for treble damages and equal fines for all harm this corner cutting costs. If my power goes out my electric company contacts me and tells me how they’re responding before I can even dig out their number. Google is equally important and the sooner people accept the new reality these technocrats have created for us the better off we’ll all be.