A friend of mine wanted to go to school after working for over a decade. She went to the University of Miami, got to the Continuing Education department and noticed not a single person on duty but a taped piece of paper saying everyone was working remotely due to CoVid. In 2022! Headed on to the location for Undergrad Admissions and was given a website where she could get more info. For a school that charges $65K+ a year.
It happened again at a college in DC where all that she could get was a website versus speaking to an admissions counselor, getting a group tour on some particular date, etc.
Even though about half of the university employees encountered were college students, their attitude of just cashing a paycheck and keeping the seats warm is both a cost and a reflection of the quality of administration.
So much of University tuition now seems to be going to maintain salaries and perks for layers upon layers of employees and administrators versus student benefits.