Shouldn't have happened in the first place.
Should have had something that worked on their own website to indicate the service is down, not needing to come to a somewhat obscure tech forum to find out the details.
Prior to that, it was some time (in the "all my sites are wrecked" timescale) before the status page had any indication of an outage.
Then there was the CTO's (appreciated!) comment prior to the status page's second update with information suggesting this would be resolved soon (which IMO is the information everyone needs to report back to clients, bosses, etc).
That the status page was subsequently updated prior to OP's complaint isn't really relevant. It's still a point of discussion, whether someone comments immediately or later, right?