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Comment by whoahey | Hacker News Reader

I believe the captcha was introduced because travel agents were using VB based software to automatically book tickets at 8 am using IRCTC.

For the life of me I don't get why IRCTC doesn't use some good load balancing and improve performance of their mainframe.

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For one, they are not IT majors in webspace, they are a travel firm. For a company like Indian railways, they have more important things to do like the safety of trains and ensure better travel experience than just concentrate on making the online user experience better.

FYI the website is not developed and maintained by Indian Railways. It's outsourced to an IT services provider. As far as I recall, TCS, which is an IT Major, currently has the contract. All the Indian Railways needs to do is have a couple of competent people, who can supervise the project to ensure quality.

I don't know if TCS still have contract but this company is http://www.broadvision.com/en/customers_aeroxchange.php part of it. When I tried to get PNR status, I once got this error,

javax.servlet.jsp.JspException: No bean found for attribute key historyDetails and rest of the stack trace. From stacktrace, they are using struts and broadvision's some customized servlet container, most likely tomcat.

Whoa, what? Which website? Everything in indianrail.gov.in and indianrailways.gov.in is developed by CRIS. The ticket booking in irctc.co.in is developed with IRCTC itself on top of a BroadVision product. IRCTC links with the PRS of CRIS.

TCS is not at all related to IRCTC online ticketing operations.

Whoa, the huge amount of misinformation in this item's comments is staggering.

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