On the flip side, they're doing away with loot boxes in Overwatch 2 and replacing it with a battlepass and straight-forward shop[1]. Plenty of opportunity to screw that up, of course, but at least it'll be easier to see than having to dive into drop rate algorithms and best guesses at such.

[1] https://www.theverge.com/2022/6/16/23171133/overwatch-2-loot...