I believe they are doing things right now that do not scale so that they can get reviews like yours. It is a strategy to create loyal customers at the beginning.
I'm not sure but I think PG has talked about this strategy.
I'm not sure but I think PG has talked about this strategy.
If the product mostly does what it should then support costs shouldn’t be crazy.
(Assuming that’s the part that you think is unscalable for us)
One of the huge benefits of not hacking your product together as fast as humanly possible!