This reminds me a lot of Jason Fried (of 37signals, now known as Basecamp)'s complaints about Get Satisfaction back in 2009.

Get Satisfaction, Or Else...

- article: https://signalvnoise.com/posts/1650-get-satisfaction-or-else

- discussion: https://news.ycombinator.com/item?id=540540

Follow-up on "Get Satisfaction, Or Else..."

- article: https://signalvnoise.com/posts/1661-follow-up-on-get-satisfa...

- discussion: https://news.ycombinator.com/item?id=543431