Maybe someone should do a review of Trustpilot on Trustpilot?
There's a company I used to be customer of, with a free tier but who act in an underhand manner to their paying customers and for quite a while they've been getting bad reviews from people warning about their dodgy practices. Free-tier users are occasional users in the main because if you use it a lot you're pretty quickly getting 'commercial use' detected issues. However in the last six months they'be been guilting those free-tier users into giving glowing reviews and their positive review count has soared while the negative reviews from paying customers has been drowned out. So in this case, Trustpilot is also useless for 'real' customers.