HP Failed Our Q1 Secret Shopper Experiment

Though here’s the interesting tidbit I can provide: Before placing either of my orders, I actually called (on ye olde telephone) business sales, knowing that the ship dates were impossible.

Business sales agrees. They’re very upfront about it when asked. They set expectations with me of more realistic ship dates they actually were correct on (though yes, they were quite far out). Additionally I actually was able to successfully request if any additional discounts available, and they found meaningful ones for me (7% and 11%).

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So props to the salespeople reachable by telephone based in the US, but I 110% agree with the article. The HP.com and email experience is terrible at best and sets nothing but false expectations.

Shame, because I agree that they make the best x86 1L form factors in the business, hands down. Utterly fantastic, powerful, power-sipping mini-servers if you need x86 hardware.