Why is this even a news story. Just refuse delivery or report it and get it repaired. Berlin is a new factory it's gonna have some bumps along the road. At least the issues aren't as prevalent as they were during hell week for M3 a couple years ago.
The article in English via Google Translate: https://efahrer-chip-de.translate.goog/news/tesla-kunde-beko...
He did try to get it repaired. Tesla refused.
Tesla is refusing to fix the issue:
>The lawyer is now asking Tesla out of court for a new delivery, i.e. for an exchange. But Tesla's reaction is anything but customer-friendly: the cosmetic impairments are on the underside of the vehicle and are therefore irrelevant. To fix this you would have to replace the entire battery unit, which you are welcome to do - but only at the expense of Stocker himself!
Edit: translated the article and this being cosmetic is actually the core of the dispute. Since it won't pass the first safety inspection, it seems obviously false and the product is not usable as one could reasonably have expect and thus Tesla will have to fix it or refund the car under European consumer law as I know it (not sure if there are exceptions for vehicles).
I know you are being facetious but yes I do. Why wouldn't I inspect thoroughly? Or get it professionally done? I have never bought a car, or a home, brand new or used, without a proper inspection.
How is Tesla meant to know this guy didn't damage it himself? Please tell me how you would handle it in your business and how long you think you'd remain solvent.
Regardless of point of origin, the problem was likely caused during shipment, and tbh, should have been caught by Tesla during a predelivery inspection. To me, this last part is the main failure here.
Unless the customer took it somewhere for a tire rotation or wheel change and the shop did it. I know that is improbable, but, tbh, it wouldn't be the first time I've seen a shop screw something up and blame the factory.
For someone spending $60k on a car, it seems kinds of moronic not to drop $2-300 on a full inspection after delivery but within the return window. The guy kinda deserves it. I get the hate train for Elon is full but this isn't Tesla's fault. The customer had the option to inspect on delivery and get any damage fixed. He chose not to.
I bought a 120k Porsche and didn't go and get it inspected. If I had any kind of problem with the car, I would just call ahead to secure a time slot and they would look over it/try to fix it. Once they diassembled the entire back seat system because of a rattling issue. Found out it was a metal ball from my kid's toy that went through the seatbelt hole and got under the seat. Took them a few hours to do so. Cost? zero. They replaced small parts for free also. Needed a bit of oil? not even a call, just stop by the shop and someone would do it in 10 minutes.
The fact that are documented cases, over and over again of bad QC on Tesla, and they refuse to fix it or tell the buyer of a brand new car it will take months to fix because they don't have the parts is just shitty behaviour, which I understand may fly in the USA, but in Europe they are running into troubles (already are with marketing issues re auto pilot and even Musk 'get back into the office' memos and shit)
You can refuse delivery for any reason and wait for another. Taking months to fix is not a devious action, they quite literally put almost every part on the shelf into a vehicle. With all the complaining you are doing, their backlog of deliveries is still 6mo+ out. People don't seem to care about the issues you're making a huge deal out of.
Might be from a lack of attention by the workers + QA