Having spent a couple of years at Facebook, I was honestly surprised by how different Zuckerberg is vs the outside perception. Now, I wasn't part of his inner circle or whatever, but in his weekly Q&As he came off very thoughtful, well-rounded, human, at times opinionated, and willing to engage on any topic. He fought to keep the weekly sessions going despite the leaks, something Google gave up on as I understand. Zuck has his faults, but a robotic, non-empathetic humanoid he is not. He struck me as a strong introvert that over time got comfortable communicating with his growing organization. I don't think he's ever gotten comfortable communicating with the rest of the world (and admitted as much). Ironic that he's in charge of a communication service.