I moved several valued domains to Cloudflare registrar precisely because I assumed that they'd be better in "rare but extremely unpleasant" domain-loss scenarios, such as account takeover (by a third party) or account suspension/termination (by them).
Contrast with Google domains, where I could never shake a worry that uploading the wrong music in a private YouTube clip could one day randomly cascade to my whole domains account being closed without recourse..
When I transfered in some domains I had some questions about their UI so I gave them a ring, and immediately I was chatting with an extremely competent product engineer.
No phone system to navigate, no filtering through L1/L2 "support", no bullshit. I can't remember the last time I've had such a pleasant experience contacting support for a service.
> PASSWORD PROTECTION: Want extra protection on your domain when changing certain features or getting an authorization code? Within the Password Protection section in your domain Details area, you can set a password by selecting the toggle switch "ON." From there you can create a password that will be required to enter when managing certain aspects of the domain.
They also support security keys (WebAuthn) [2]. I’ve used them for 3-4 years and have no complaints. I don’t like the handshake stuff, but you can’t blame them for wanting in on that windfall.
1. https://kb.porkbun.com/article/175-domain-details-area-expla...
2. https://kb.porkbun.com/article/119-how-to-secure-your-accoun...
A very no-BS experience.
Their support basically ignored any evidence to the contrary and let my domains expire and be sniped by other buyers.
EDIT: my motivation here is to tell you honestly what would strengthen your case. There is no upside for me in this conversation. I'm not affiliated with namecheap or any other registrar, and am merely offering my perspective: as a happy customer, I can be moved by other people's bad experiences, but they must be well documented. If you don't like hearing that, then ignore it.
To be fair I'd stay away from Cloudflare as well
It turned out that they are mostly a Ukrainian company, and when the war started the CEO decided to terminate “services to users registered in Russia” with only four work days notice.
I don’t know if any customer account was actually suspended. I also don’t know what “registered in Russia” means, is it nationality, residency, billing address, customer’s IP address or the A record. Some EU clients also received this letter.
I can relate emotionally. But this way to address existing customers, which have paid for their services, is whimsy and unprofessional. I also think that discrimination based on region or nationality is unnecessary broad. It certainly didn’t stop Putin.
Just to be clear, I believe Ukraine needs and deserves all kind of support to win this war.